Refunds
Changed your mind about Dashral Pro? Ask within 14 days of buying and you get all your money back. You don't have to give a reason.
Effective · Questions: hello@dashral.com
The policy
- 14 days, in full. Every plan (Personal, Team and Extended) can be refunded in full within 14 days of the purchase, for any reason.
- Upgrades count from the upgrade. Paying the difference to move to a bigger plan can be refunded within 14 days of that payment; you go back to the plan you had.
- One refund per person. If you buy again after a refund, that purchase is final, so try the live previews and the free version first if you're unsure.
How to ask
Write to hello@dashral.com from the email you bought with, or reply to your receipt, and mention the order or invoice number if you have it. We answer within two working days. Payments are handled by Polar, our merchant of record, so the refund goes back to the card or account you paid with; your bank may take 5–10 days to show it.
After a refund
A refund ends the license that came with the purchase:
- Access to the private repository, the Pro source on this site and the hosted Pro dashboards ends.
- You agree to stop using the Pro code and delete your copies, including any project you haven't delivered yet. End products already handed to clients before the refund may stay with them.
Other cases
After 14 days, purchases are final. We still refund at any time if you were charged twice by mistake, or if we can't give you access to what you bought. If something doesn't work, write to us first: most problems are a setup step away, and we'd rather fix it. These rules don't limit any rights you have under the consumer law where you live. See also the Terms and the License.